WORK HISTORY
Documentation Analyst
11/01/2002 to present - Emageon Inc., Madison , WI . [Formerly Ultravisual Medical Systems] I was contracted by Tek-Systems from 05/15/2002 until hired in November of 2002.
• Produced online help modules utilizing RoboHelp for FrameMaker, along with edits utilizing Macromedia Dreamweaver.
• Provided technical edits, and written content for Release Notes, User's Guide chapters, Quick Reference Guides, and Cheat Sheets using Adobe FrameMaker, and Adobe Acrobat.
• Analyzed and streamlined written content provided by engineering to be used in internal and external documentation.
• Designed and constructed animated, web-based tutorials utilizing Macromedia Dreamweaver. These tutorials have gained a widely satisfied acceptance at customer sites and have generated notable revenue.
• Designed and produced graphics for user interface projects and User's Guide illustrations using Adobe Photoshop and 3D Studio Max.
• Ran and wrote test plans for validation of code changes.
• Designed and produced marketing brochures for Emageon training modules using Adobe InDesign CS.
Helpdesk Specialist
02/29/2002 - 04/19/2002 - Datex-Ohmeda, Madison , WI . [Contracted through Tek-Systems]
. Assisted field agents and internal employees with various hardware and software issues.
. Developed and produced a web-based reference for new helpdesk employees.
Technical Agent
April 17, 2000 - February 23, 2002 - Sitel Technical, Madison , WI .
. Supported technical troubleshooting methods for Palm handheld devices and the Palm Desktop application.
. Developed and constructed web-based guidance for troubleshooting methods.
Head of Marketing and Web Development
August 1999 - December 2002 Eisencorp, Madison , WI
. Designed and constructed a comprehensive website utilizing a merchant account using Adobe Photoshop and Macromedia Dreamweaver.
Software Consultant - [Contracted through Lifestyle staffing]
August 31, 1999 - January 28,2000- American Family Insurance
. Validation of vendor software. I was part of a temporary team that was entering data to find and report bugs in software that the company was considering for purchase.
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